VoIP Technician


Europa / Europe

Nato clearance: 


Job description: 

LOCATION: Brussels
DURATION: End of this year
CONTRACT: Consultant
SALARY: Negotiable daily rate

• Supports the integrity of assigned ICT infrastructure (Voice Infrastructure), supports on IT Service Continuity Management (ITSCM), Business Continuity and Disaster Recovery Plans
• Maintains liaison with other CSU internal units, Service Lines and other technical organizations
• Provides support related to local CIS Service provision during the execution phase
• Supports the documentation of the design and configuration of assigned ICT infrastructure (Voice) and the required operating procedures
• Assist with the creation and maintenance of Standard Operating Procedures for current capabilities and modifications or additions to current capabilities
• Assists in investigating and proposing long term solutions to encountered equipment and configuration problems
• Implements procedures, tools and techniques for monitoring and managing the performance of ICT infrastructure (Voice) and provides reports as required
• Monitors and reports the capacity of the assigned ICT infrastructure (Voice)
• Assists with and implements assigned project work packages
• Keep stock of voice and related network components
• Escorts and supervises network contractors
• Works occasionally outside normal working hours and adapts work schedule to political event
• Works with limited supervision
• Coordinates and conducts own work to meet quality targets
• Supports the resolution of technical issues (Level 1 and Level 2) in a systematic approach

• A certification of Microsoft Lync or equivalent
• At least 1 year experience with operation, deployment and configuration of Unified Communications systems such as Microsoft Lync or Microsoft Skype for Business
• A good knowledge of protocols and standards utilized in VoIP and Unified Communications; SIP, TLS, MGCP, H.323, RTP (incl. G.711, G.729 codecs), and other similar standards
• Experience in utilizing vendor’s toolkits for collection of maintenance data, and ability to analyze them for both service improvement and troubleshooting purposes
• Experience with device management tools such as Microsoft SCOM, HP Network Automation, Solar Winds to monitor devices, provide reporting and identifying devices that aren’t functioning properly
• Working knowledge of TCP/IP protocols
• A basic, though active, knowledge of recent and current Windows operating systems and common Windows applications, including MS-Office, MS-Outlook, MSVisio, Adobe
• ITIL v3 foundation certificate