TV&V TECHNICIAN (Tools Support)

Location: 

Europa / Europe

Nato clearance: 

YES

Job description: 

LOCATION: The Hague
CLIENT: NATO
CONTRACT: Consultant
START DATE: 1st of November 2019
CLEARANCE: NATO Secret
SALARY: Negotiable daily rate


TASKS:
• Programme Toolset Support Plan Activities
o The Contractor shall, after consultation with the Project Manager prepare its initial version of the Programme Toolset Support Plan
o A detailed inventory of the Toolset, including installation installed instances and versions, configurations, physical locations and licenses available and being used
o A detailed inventory of the current operations and support procedures, responsibilities and execution efficiency. It includes user management, back-up and restore, monitoring, reporting and support
o An assessment of performance & availability and identification of any factors that could influence it adversely
o Establish opportunities for alignment with existing NCI Agency support processes and agreements (e.g. ITSM and Service Support Desk)
o Identify dependencies on 2nd and 3rd level support organizations within NCI Agency and software vendors (support contract) to perform the support processes
o Recommendations for improvements, including fixes, version upgrades, operations procedures, performance, availability, number and types of licenses available and in use
o Recommendations for User and Operations Staff support and Education
o The Contractor shall agree, prioritize and plan with the Project Manager the actions for implementing these recommendations
• As soon as Programme Toolset Support Plan is prepared; the contractor shall perform the following tasks:
o All the necessary updates identified in the plan will be performed
o The scripts including the backup scripts will be updated
o The new tools procured in the last purchase will be installed and integrated with the current toolset. Their backup will be integrated with the current backup policy
o The backup policy will be tested, and recovery schema will be created. 
• Inspection and Health Checks
o The contractor shall execute, on a regular basis, an inspection of the health of the Tools Set, including an inspection of the logs, review of the performance, review of the results of the executed processes and analysis of any incident that may have occurred. The inspection will also analyse any risks for a future deterioration of the performance & availability of the Tools Set. The following are tasks that will be executed in this context
o The contractor shall write an Inspection Report, which will summarize the results of the Inspection and propose actions to remediate any faulty or risky situation
o The Contractor shall review the tools set and identify those aspects it considers representing a high or medium risk (in terms of impact and probability) to the successful execution of the project
o The Contractor shall also provide any recommendations or suggested changes to the tools set that would improve its ability to perform the programme management and integration services
o The report shall list each discrepancy or suggested change, the relevant document of reference, the rationale for the change, and a rating of the criticality of the discrepancy (low, medium, or high)
o The Contractor shall agree, prioritize and plan with the Project Manager the actions as proposed in the Inspection Report.
• 4 Providing Support and Maintenance Services
o The Contractor shall provide 2nd line support services for the TV&V Tools Set installed

REQUIREMENTS:
• At least 3 years of professional experience in maintenance and administration of SharePoint portals for a large organization
• Experience in deploying, maintaining and supporting system management tools
• Competent in the use of Microsoft Office applications
• Technical expertise in Web Content Management, Document Management Systems and Web Browsers
• Demonstrated knowledge and experience in the application of Web standards
• Ability to effectively prepare and maintain technical documentation
• Bachelor’s Degree or similar certification, applied informatics, computer science, information science or related discipline
• Technical certification or accredited equivalent experience working with MS SharePoint environments
• Technical certification or accredited equivalent experience working with following tools:
o IBM Engineering Lifecycle Optimization Method Composer 
o IBM Engineering Test Management Contributor 
o IBM Engineering Test Management Quality Professional 
o IBM Engineering Lifecycle Optimization Publishing 
o IBM Engineering Requirements Management DOORS Web Access Editor 
o IBM Engineering Requirements Management DOORS family Floating User 
o IBM Engineering Requirements Management DOORS Web Access Reviewer 
o IBM Rational Software Architect Designer Extension for Integrated Architecture Frameworks 
o IBM Rational Software Architect Designer Extension for Integrated Architecture Frameworks 
o IBM Rational Software Architect Designer Extension for SOA and Web Applications
o IBM Engineering Workflow Management Contributor
o IBM Engineering Workflow Management Developer
o IBM Rational Test Workbench 
o IBM Rational Test Virtualization Server 
o IBM Rational Software Architect Designer 
o Unicom Focal Point
o Unicom System Architect
• Knowledge of NATO responsibilities and organization, including ACO and ACT
• At least 2 years of experience in the administration of MS Windows Server 2012/2016 (AD Services, Group and Security Policies, DNS, DHCP, WSUS, CA)
• Prior experience of working in an international environment comprising both military and civilian element
• Prior experience working with the Programme Management and Integration Capability (PMIC)