Service Desk Technician
Location:
Europa / Europe
Nato clearance:
YES
Job description:
LOCATION: Brussels, Belgium
CLIENT: NATO
DURATION: 1 year with possible extensions
CONTRACT: Consultant
SALARY: Negotiable daily rate
WORK HOURS: Monday to Friday, normal working hours
CLEARANCE: NATO SECRET
START DATE: 01/12/2018
TASKS
• Answering Service Desk phone calls
• Creating incident and service tickets in ticketing tool
• Provide 1st level support to users
Job requirements:
• Good knowledge of English
• Broad IT knowledge from a Service Desk point of view
• Ability to step into an established team of 9 staff
• MS Office 2013
• answering Service Desk phone calls
• creating incident and service tickets in ticketing tool
• provide 1st level support to users
• Knowledge of Service Management software (Remedy, ServiceNow, VSM9 etc.)
