Senior Technician CSD

Location: 

Europa / Europe

Nato clearance: 

YES

Job description: 

LOCATION: Mons, Belgium
CLIENT: NATO
DURATION: 6 months with possible extensions
CONTRACT: Consultant
SALARY: Negotiable daily rate
WORK HOURS: Monday to Friday, normal working hours
CLEARANCE: NATO SECRET 
START DATE: 01/12/2018
 
TASKS
Provides superior customer service and responsiveness that inspires confidence with the customer
Applies advanced problem solving skills and experiences in problem fault resolution
Utilises and maintains standard operating procedures, processes and support documentation
Establishes strong working relations with customers and team members
Advices and assists to less experienced analysts
Validates and assures escalation processes are monitored for SLA compliance
Engages other Service Lines, branches, corporate groups and service desks to improve service quality and SLA delivery
Works (possibly) on shift or extended working hours 
Deputize for higher grade staff
Performs other duties as may be required
 

 

Job requirements: 

Vocational training at a higher level in a relevant discipline, or equivalent, or Diploma of secondary education
Minimum 3 to 5 years’ experience in Service Desk Operations within the last ten years 
Extensive knowledge of and experience in the installation, maintenance and troubleshooting of MS Windows 7, MS Office, Visio, MS Project and Internet Explorer
Experience in the installation and maintenance of mobile computing solutions (e.g. VPN access, Notebooks, Remote Access and WLAN)
Extensive experience in end user support in general
Customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers under high workload
Extensive experience in performing user administration in MS Active Directory and Exchange
Experience of Outlook configuration and administration and troubleshooting in an MS exchange environment
Prior experience of working in an international environment comprising both military and civilian elements
Knowledge of NATO responsibilities and organization, including ACO and ACT
Knowledge of Windows Server, Windows Operating Systems, MS Office, PC Hardware, Networking Hardware, Networking Protocols, Desktop Troubleshooting, Telephony, Network Security, SCCM software deployment, SCCM remote desktop management