Mobile Support

Location: 

Europa / Europe

Nato clearance: 

YES

Job description: 

LOCATION: The Hague, Netherlands
CLIENT: NATO
DURATION: until Dec 2019, with possible extensions
SALARY: Negotiable daily rate
SECURITY CLEARANCE: NATO Secret
STARTING DATE: July 2019


TASKS
• Providing 1st level support to users
• Resolving hardware issues on mobile devices
• Issuing/Enrolment of mobile devices to new users
• Resolving assigned incident tickets
• Creating incident and service tickets in ticketing tool
• Install, Move, Add, Change of end user devices

Job requirements: 

• Service Desk 1st level support experience
• Good Knowledge of Microsoft desktop applications and OS
• Good knowledge of Service Desk ticketing tools (BMC Remedy)
• Mobile devices knowledge
• Good VPN knowledge
• Broad IT knowledge from a Service Desk point of view