IT Change Manager

Location: 

Europa / Europe

Nato clearance: 

YES

Job description: 

LOCATION: Mons, Belgium
CLIENT: NATO
DURATION: until December with possible extensions
SALARY: Negotiable daily rate
CLEARANCE: NATO Secret
STARTING DATE: June 2019


TASKS
• Apply and Execute the change management process and methodology
• Tables all Request for Changes (RFCs) for a Change Advisory Board (CAB) meeting, issues an agenda and circulates all requests for changes to Change Advisory Board members in advance of meetings to allow prior consideration
• Follow up on RFC with multiple stakeholders to ensure complete Release Package is available and all concerns are addressed
• Update the change log with all progress that occurs, including any actions to correct problems and/or take opportunities to improve service quality
• Support management in analyzing and process optimizations related to Change Management
• Prepare and track Emergency change end-to-end
• Guide Change Initiators in order for them to correctly create an RFC
• When required support with Configuration Management and Release & Deployment Management Activities
• Be able to facilitate meetings with various stakeholders to get to a common agreement
• Be able to drive a change request, under pressure, to completion based on urgent operational requirements

Job requirements: 

• Minimum of 5 years function related experience
• Minimum ITIL Foundation – preferred ITIL Intermediate, Service Transition
• Experience in Configuration Management, Configuration Control and Change Management
• Practical experience in the usage of change and configuration management tools
• Experience with ITIL change and configuration management best practices
• Experience leading meetings and committees
• Knowledge of Quality Management principles
• Experience in the operation of Change Advisory Boards (CAB)
• Experience in applying QA and IV&V procedures