Helpdesk Technician


Europa / Europe

Nato clearance: 


Job description: 

LOCATION: La Spezia, Italy
DURATION: 6 months with possible extensions
CONTRACT: Consultant
SALARY: Negotiable daily rate

• Execute day-to-day administration of CMRE Communication and Information Systems (CIS) ashore and at sea
• Install or remove hardware and/or software, and associated connections, using supplied installation instructions and tools
• Conduct tests and correct malfunctions
• Document results in accordance with agreed procedures
• Assist with the evaluation of change requests
• Contribute, as required, to investigations of problems and faults concerning the installation of hardware and/or software and confirms the correct working of installations
• Apply tools, techniques and processes to administer, track, log, report on and correct configuration items, components and changes
• Assist with audits to check the accuracy of information and undertake any necessary corrective action under direction
• Provide 1st line system administration support at the Centre and to deployed installations (e.g. Centre Research Vessels), in coordination with system administrator(s)
• Assist in the investigation and resolution of issues relating to applications. Assist with specified maintenance procedures
• Assist in database support activities
• Proactively monitor the assigned systems and alert relevant second line support in case of performance degradation or downtime
• Generate availability reports and statistics to ensure full service provisioning visibility
• Advise management on corrective action or procurement action required to correct detected weaknesses in system performance
• Remain up-to-date in IT technology and trends from an end-user perspective enabling state-of-the-art support to a scientific workforce

Job requirements: 

• A vocational training at higher technical level in a relevant discipline, or equivalent
• Good troubleshooting skills
• Detailed knowledge and working experience of Microsoft Windows Server and Linux (RedHat and Ubuntu)
• Detailed knowledge of TCP/lP and directory services such as Active Directory, DNS and DHCP
• Experience with virtualization technologies, such as Vmware
• Knowledge and working experience with Active Directory and Centrify
• Good knowledge and working experience with data storage systems
• Demonstrated ability to be timely and agile in a dynamic environment
• Demonstrated ability to support deployed work (e.g. at sea), with limited access to land-based supporting infrastructures, adhering to standard operating procedures and exercising judgement to handle to evolving situations in a balanced way, meeting requirements while safeguarding systems security
• Service minded attitude with a strong interest in working directly with users

Additional information: 

• Knowledge and experience with Microsoft SQL Server administration
• Experience implementing security controls (e.g. NCIRC)
• Experience with any of the following technologies: VMware, Cisco Networking, EMC SAN
• Prior experience of working in an international environment comprising both military and civilian elements
• Windows Server 2008 Active Directory Configuration Certification (2010)
• SUSE Certified Linux Administrator (2014)
• LPIC Linux Server Professional (LPIC-1) (2014)
• Relevant experience in maintenance of networked OS (e.g. Linux Redhat, CentOS,Ubuntu, Windows 7,Windows 10 ,  Windows Server)
• Good knowledge and working experience with virtualization technologies based on VMware ESX Server
• Good knowledge and working experience of Microsoft Windows Server 2003/2008/2012 and Active Directory
• Experience with Microsoft Windows Server 2003/2008/2012 file, print, DHCP and DNS services in an enterprise environment
• Basic experience in supporting field work conducted by means of computing facilities installed on maritime platforms
• Good knowledge and working experience of network technologies including TCP/IP, iSCSI, and VLANs
• Basic knowledge of network protocols and network devices
• Good knowledge of most commonly used office applications and tools
• Service minded attitude with a strong interest in working directly with users
• Good knowledge of basic principles and best practices in IT security